Processing time to make your products from scratch will take 2 – 5 business days after your payment is received and accepted. Business days neither include weekend nor federal holidays.
Shipping in the United States will be shipped via USPS priority mail or USPS First Class Mail, UPS, FedEx, or DHL and a tracking number will be sent to you via email. Packages should arrive within 1-3 business after being shipped – please check your tracking number.
International packages will be shipped via USPS First Class Mail International, DHL, or FedEx and tracking information will be provided for shipment.
The Skin Brewery is NOT responsible for lost or stolen packages after the delivery has already been made and confirmed by the USPS. In these cases, the customer is responsible for contacting the USPS and submitting a claim for their packages that were lost or stolen. The Skin Brewery will neither provide a refund nor send new products if the shipment’s tracking number has been confirmed and delivered to the address.
In instances of items opening or spilling during shipment, please take a picture showing damaged products and send it to firstname.lastname@example.org.
In cases where the package is returned to sender and The Skin Brewery is not at fault, the buyer will be responsible for additional shipping cost or if the buyer requests a refund for purchase, there will be a 40% restocking fee because all products are handmade per order and the products will be destroyed.
REFUNDS AND EXCHANGE POLICY
If your order is shipped and the package is returned to sender, the buyer is responsible for additional shipping cost required to re-send the package to buyer’s chosen address.
NO REFUNDS! All sales are final. If you have any problems with the products, please notify us within 14 days for a store credit. Anytime after 14 days from purchase, store credits or exchanges will not be permitted. If an exchange is granted, the buyer is responsible for all shipping costs – which includes sending original product back to The Skin Brewery (must include tracking information).